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Frequently Asked Questions

You will find answers to the questions we are most frequently asked on this page.

Our online shop can be displayed in English, Spanish, German, Italian, French and Dutch.
You can make payments in Pound Sterling, Euro, and US Dollars. Please note that our base currency is Pound Sterling and we use an online conversion service to provide live currency conversions at market rates.
We use PayPal as our payment processor. Whilst prices on our online shop may be displayed in Euros please note that payments made via PayPal will always be charged in Pound Sterling.
Orders weighing less than 1Kg are shipping via Royal Mail. Courier services are used in the unlikely event of a parcel weighing more than this.
Our primary language is English. However, if you send us an email in your own language we will use Google Translate to help us to answer you in your own language to the best of our ability and the limitations of the translation service. We use Google Translate on our web site and it usually works well enough but please forgive us for any mistakes and let us know if you find something wrong.
To ensure good service and tracking of parcels we are limited in some ways by our shipping partners. We ship to the United Kingdom, Europe, North America, Australia and New Zealand. The full list of countries is available in our online shop checkout. If you wish to place an order and your country is not listed please get in touch with us.